Spanish
Speaking Communication Services Representative
Start
Date: 06/03/2024
Location:
New York, NY
Rate
of Pay: $17.50
JOB DETAILS:
- Respond to
enrollment services calls, respond to questions, mails information in
response to requests, and refers callers in the event of problems or
concerns. - Educates
clients on managed care. - Assesses
client’s health care needs and assists clients in choosing a health plan. - Maintains
updated knowledge of the New York Project. - Assists clients
in enrolling/disenrolling in health plans. - Receives and
sorts enrollment/disenrollment forms. - Reviews
enrollment forms for accuracy and completeness. - Processes
enrollment/disenrollment forms. - Sends necessary
letters to clients. - Raises issues
of concern and/or problems to the attention of the Central Operations
Supervisor. - Performs
managed care education and enrollment services when call volume warrants. - Assists or
performs mailroom functions, when assigned. - Meets all
standards established for this position as outlined in the attached
performance criteria. - Performs other
duties as may be assigned by the Call Center Supervisor or management.
REQUIREMENTS:
EDUCATION / EXPERIENCE:
- College degree
or equivalent experience - Knowledge of
the community to be served. - Experience
making presentations to groups. - Ability to
follow directions; ability to handle pressure. - Excellent
organizational, interpersonal, written, and verbal communication skills - Ability to
perform comfortably in a fast-paced, deadline-oriented work environment. - Ability to
successfully execute many complex tasks simultaneously. - Ability to work
as a team member, as well as independently. - Computer
Literacy required. - Proficient in
Microsoft Office Applications such as Excel, PowerPoint, and Word. - Preferred
qualifications include two years of human services experience; or
experience dealing with the public; and fluency in commonly spoken
languages.
